Privacy Policy

Eva Housing ("we", "us", "our") operates the Eva Housing WhatsApp-based property valuation assistant, accessible at evahousing.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

By using our service you agree to the collection and use of information in accordance with this policy.

Eva Housing is the data controller for personal data processed through our service.

Contact: [email protected]

Website: evahousing.com

We collect the following categories of information:

• WhatsApp identity data: Your WhatsApp phone number and display name, as provided by the WhatsApp Business Platform.
• Conversation content: Messages you send to our WhatsApp assistant, including property listing URLs, preference answers, and follow-up questions.
• Property data: Information about properties you enquire about (derived from public listing portals such as Funda).
• Usage data: Timestamps, message volume, and interaction patterns used to improve the service.

We use the information collected to:

• Provide property market-value estimates tailored to your stated preferences.
• Improve the accuracy of our AI models and valuation methodology.
• Respond to support requests sent to [email protected].
• Comply with legal obligations.

We do not use your data to serve advertisements.

Where the General Data Protection Regulation (EU) 2016/679 applies, we rely on the following legal bases:

• Contract performance: Processing necessary to deliver the property valuation service you requested.
• Legitimate interests: Improving the quality and reliability of our service.
• Legal obligation: Compliance with applicable law.

Our assistant operates through the WhatsApp Business Platform provided by Meta Platforms, Inc. When you message our WhatsApp number you also become subject to WhatsApp's own Privacy Policy and Terms of Service. We encourage you to review those documents at whatsapp.com/legal/privacy-policy.

We do not sell your personal data. We may share data with:

• Infrastructure providers: Hosting and cloud infrastructure required to operate the service (e.g., Netlify).
• AI service providers: To generate property valuation responses, anonymised conversation data may be processed by third-party AI providers bound by data processing agreements.
• Legal authorities: Where required by applicable law or court order.

Conversation data is retained for up to 12 months after your last interaction and then deleted or anonymised, unless a longer retention period is required by law.

Under GDPR and applicable Dutch privacy law, you have the right to:

• Access the personal data we hold about you.
• Rectification of inaccurate data.
• Erasure ("right to be forgotten") of your data.
• Restriction of processing.
• Data portability.
• Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

The evahousing.com website may use cookies or similar technologies for essential functionality and aggregate usage analytics. No marketing cookies are used. You can disable cookies in your browser settings.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data in transit is encrypted using TLS.

Our service is not directed at children under 16 years of age. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Continued use of the service after changes constitutes acceptance of the updated policy.

For questions or concerns about this Privacy Policy, contact us at: